Your first name, last name, email address, phone number, and home address;

Credit card information (card type, card number, name on the card, card expiration date, and security code);

Information about guest stays, including check-in and check-out dates, special requests, observations about your preferences regarding services (including room preferences, amenities, or other services);

Information you provide about marketing preferences or information received from you during surveys, contests, and special offers;

You always have the option to decide whether to provide us with personal data and, if so, which specific data. If you choose not to provide certain data, it may affect some of your transactions with us.

When you use our website, we also collect data automatically. Some of this data may be personal. It includes language settings, IP address, location data, devices and their operating systems, login details, login times, URL, system status reports, browser versions, data viewed or bookings made, search history, booking numbers, and types of data viewed. We may also collect data automatically through cookies. More detailed information can be found here.

1. Booking: We use your personal data to process and manage your online booking.

2. Support: We use your personal data to provide support.

3. Guest Reviews: We may contact you via email to request a review after your stay. This can help other travelers choose accommodations. If you write a review, it may be published on our website.

4. Marketing: We use your data for marketing purposes in accordance with the law. When using your personal data for direct marketing (commercial emails and marketing messages about new products, services, and offers that we believe may interest you), we include a link allowing you to opt-out of such messages in the future.

5. Other Communication: We may also contact you in other cases – via email, regular mail, phone, or messages, depending on the contact information you provided. This may include

If you have not completed an online booking, we may send you a reminder. We believe this additional service is useful as it allows you to complete your booking without having to search for accommodations or re-enter data.

When you use our services, we may send you a survey or request a review of your experience with our website. We believe this additional service is beneficial for both you and us, as it helps us improve our site based on your feedback.

6. Analytics, Improvement, and Research: We use personal data for research and analytical purposes. For this, we may involve third parties. We may share the results of such research, including with third parties, in anonymized aggregate form. We use your personal data for analytical purposes and to improve our service and your experience using the site, as well as to enhance the functionality and quality of our online booking services.

7. Security, Detection, and Prevention of Fraud: We use information that may include personal data to prevent fraud and other illegal or unauthorized activities. We also use this information for investigating and detecting fraudulent activities. We may use personal data for risk assessment and security purposes, including user authentication. For these purposes, personal data may be provided to third parties, such as law enforcement (as required by law) and external consultants.

8. Legal Matters and Compliance: In certain cases, we need to use the information provided, which may include personal data, for handling and resolving legal disputes, complaints, and investigations, as well as for compliance with regulatory requirements, enforcing contract terms, and responding to requests from law enforcement authorities as required by law.

If we use automatic methods of processing personal data that may have legal or other significant effects on you, we will implement appropriate measures to protect your rights and freedoms, including the right to human intervention.

For purposes A and B, we rely on the performance of contractual obligations: processing your personal data may be necessary to fulfill the terms of your contract with us. For example, if you use our services to make an online booking, we will use your information to fulfill our obligations to complete and execute that booking under the contract with you.

For purposes C-H, we rely on legitimate interests: we use your information to pursue our legitimate interests, such as providing you with relevant content on the site, in emails, and newsletters, improving and promoting our products, services, and website, for administrative and legal purposes, and for detecting fraud. When processing your personal data for legitimate interests, we always strive to balance your data protection rights and interests with our rights and interests.

For purpose H, we rely (where possible) on our obligation to comply with applicable laws.

Where required by law, we will obtain your consent for processing personal data for direct marketing purposes.

If required by law, we will seek your consent. You may withdraw your consent at any time by contacting us using the contact details provided at the end of the Privacy Policy.

In accordance with this Privacy Policy, personal data may be transferred to countries where data protection laws are not as comprehensive as those in the European Union. If required by European law, we will only transfer personal data to recipients who can provide an adequate level of data protection. In such cases, we enter into appropriate agreements to ensure that your data is protected according to European standards. You may request a copy of these provisions by contacting us using the contact details below.

We will retain your information, which may include personal data, for as long as we deem necessary to provide you with services, comply with applicable laws, resolve disputes with any parties, and for other business purposes, including detecting and preventing fraud and other illegal activities. All personal data we retain is governed by this Privacy Policy. If you have questions about the specific retention period for any type of your personal data, please contact us using the contact details below.

We want you to have control over how we process your personal data. You can:

Request a copy of your personal data that we hold;

Inform us of any changes to your personal data or request corrections;

In certain cases, ask us to delete or block your personal data that we hold, or request to limit its processing, and also object to our methods of using your personal data;

In certain cases, request us to send your personal data that you provided to a third party.

Where we use your personal data with your consent, you can withdraw your consent at any time as permitted by law. Where we process your personal data based on legitimate or public interests, you can object to such processing of your data as permitted by law.

The Privacy Policy may be updated. You can review changes in this section. If we make significant changes or changes that may affect you (such as processing personal data for purposes other than those described in this document), we will contact you before such processing begins.